Got a question about your account, deposits, sports betting, or anything else on p987? This page covers the most common things Filipino players ask. Pick a category below or browse the full FAQ at your own pace.
Six topic areas cover the full p987 experience — from opening an account to playing responsibly.
Everything about signing up, verifying your account, and managing your p987 profile.
p987 is open to individuals who are aged 21 and above and physically located in the Philippines. You must register with your real personal details — full name, genuine date of birth, a working Philippine mobile number, and a valid email address.
Each person may only hold one p987 account at any time. Duplicate accounts are not permitted and will be subject to closure. Previous account holders whose accounts were closed due to a Terms and Conditions breach are not eligible to re-register without prior approval from p987.
KYC (Know Your Customer) verification requires a valid Philippine government-issued photo ID. Accepted documents include:
The name on your ID must match the name you registered with. KYC verification is required before your first withdrawal can be processed. It does not prevent you from depositing and playing once your mobile OTP is confirmed at registration. Verification is typically reviewed within one business day.
Changes to your registered email address or mobile number are treated as sensitive account modifications. You cannot change these details directly from your account settings on your own — this is intentional, to prevent unauthorised changes.
To request an update, contact p987 support at the email address listed in the footer of this page. Reference "Account Contact Update" in your subject line. You will need to verify your identity during the process — have your registered full name, date of birth, and a copy of your KYC document ready. If possible, start this process before your old number or email is deactivated.
Go to the Login page and use the "Forgot password?" link. You will be prompted to enter your registered email address or Philippine mobile number. p987 will then send either a reset link to your email or an OTP to your mobile to begin the password reset process.
If you no longer have access to both your registered email and mobile number, contact p987 support directly. You will need to go through identity verification before any account recovery steps can be taken. Never share your reset link or OTP with anyone — p987 staff will never request this information from you.
Yes. Your p987 account is not tied to a single device. You can log in from your Android phone in Manila, switch to a desktop in your home office, or use the p987 app on an iOS device — the same credentials and the same PHP balance work across all of them.
When logging in from a device or browser that p987 does not recognise, OTP verification will be triggered to confirm the access attempt. This is a standard security measure. Make sure your registered Philippine mobile number is active and receiving SMS to avoid delays at the OTP step when switching devices.
How to fund your account and receive your winnings in Philippine Peso through local channels.
p987 supports local Philippine payment channels for deposits. These include:
All deposits are processed in Philippine Peso (PHP) — there is no currency conversion involved at any point. Credit cards and cryptocurrency are not accepted as deposit methods on p987. Use only your own personal payment accounts when depositing.
Most deposits via InstaPay and local e-wallets are credited to your p987 account within a few minutes of the transfer being confirmed on your end. PESONet transfers follow interbank clearing schedules and may take longer depending on the time of day and your bank's processing schedule.
If a deposit has not appeared in your account after a reasonable wait — and you have a confirmed transaction reference from your bank or e-wallet — contact p987 support with the transaction reference, amount, and date. Do not attempt to deposit the same amount again without checking first, as this may result in a duplicate deposit.
Log in to your p987 account and navigate to the withdrawal section of your wallet. Select your preferred local withdrawal method — this should be a Philippine bank account or e-wallet registered in your own name — enter the amount in PHP, and confirm the request with your OTP.
KYC verification must be completed before your first withdrawal can be processed. Your withdrawal will be reviewed and sent to your nominated account. Processing time varies by payment channel and the volume of requests being handled at the time. Withdrawals are only sent to accounts that match the name on your verified p987 account.
Common reasons for a declined withdrawal include:
If your withdrawal was declined and none of the above applies to your situation, contact p987 support with your withdrawal reference number for clarification.
Minimum and maximum transaction amounts depend on the payment channel you use and your account's current verification tier. Specific limits are displayed within the deposit and withdrawal sections of your p987 account at the time you initiate the transaction.
Completing KYC verification generally unlocks higher transaction limits. If you need to transact above the default limits shown in your account, contact p987 support to discuss your options. All amounts are in Philippine Peso (PHP).
Betting markets, live wagering, supported sports, and how odds and payouts work on p987.
The p987 sports betting lobby covers a wide range of sports with a strong focus on what Filipino fans follow most. This includes:
Additional sports and events are available depending on the season and schedule. Check the Sports page for the current line-up.
Yes. p987 offers live in-play betting on a wide range of events. While a game or match is in progress, you can place bets on updated real-time odds — including next-score markets, current quarter or half outcomes, and other live wagering options depending on the sport.
Live odds change quickly, so the amount you see when you open a bet slip may shift before your bet is confirmed. If odds change significantly between clicking and confirming, p987 will typically notify you of the change before the bet is placed. In-play betting requires a stable internet connection — a dropped connection during the bet confirmation process may affect your wager.
Winnings from settled bets are credited to your p987 account balance in PHP as soon as the relevant event is officially settled — typically shortly after the match, game, or competition ends and the result is confirmed. You can track unsettled bets and recent results in the betting history section of your account.
In some cases — for example, where a result is under official review or where technical issues affect the event — settlement may take longer. If a bet remains unsettled for an unexpectedly long time after the event has concluded, contact p987 support with the event details and your bet reference.
If an event is cancelled before it starts, your stake is generally returned to your p987 account balance. For postponed events, the outcome depends on how long the postponement lasts and whether the event is eventually played within a set window — specific rules are detailed in the p987 Terms and Conditions.
For events that are abandoned after they have started, settlement rules vary depending on how much of the event was completed and the specific market type. Check your bet history for the updated status of any affected bets after a cancellation or postponement is announced.
How live dealer tables and slot games work on p987, and what you can expect from each.
The live casino section on p987 streams real dealer tables in HD video. You join a table in real time, see the dealer handle cards or spin the wheel, and place your bets through the on-screen interface. It is the same experience as playing at a physical casino, accessible from your phone or computer anywhere in the Philippines.
Available tables include baccarat, roulette, blackjack, dragon tiger, and live poker variants. Tables are open around the clock. All bets and payouts are in Philippine Peso. A stable internet connection — ideally mobile data or home broadband — gives you the best streaming experience. You need to be logged into your p987 account with an available PHP balance to join any live table.
Yes. All slot games on p987 are available on mobile browsers and through the p987 app on both Android and iOS. You do not need to download individual games or install plugins — simply log in, go to the Slots section, choose a title, and it loads directly in your browser or app.
The slots library covers classic three-reel games, video slots with multiple paylines and bonus rounds, and themed titles across various categories. All winnings from slot play are credited directly to your PHP balance in real time. Visit the Slots page to browse the current library.
Minimum and maximum bet limits vary by table and game type. Each table clearly displays its betting range before you join. There are tables available with different stake levels to suit players with different budgets — from more casual sessions to higher-limit options.
All amounts shown at p987 live casino tables are in Philippine Peso (PHP). Check the table lobby within your account for the current minimum bets across baccarat, roulette, blackjack, and other live games. Table availability and limits may vary at different times of day.
If your connection drops during a live casino session or during a slot spin, the game round is typically completed on the server side based on the state at the time of disconnection. When you reconnect, your account balance should reflect the outcome of the round. Reconnect to the game or check your transaction history to see what happened during the interruption.
If you believe there is a discrepancy in your balance following a disconnection — for example, a bet was deducted but the result is not showing — contact p987 support with the approximate time, game name, and the amount involved. Providing a screenshot if possible helps speed up the review.
How p987 protects your account and what to do if something does not look right.
OTP (One-Time Password) verification is triggered when p987 detects a login attempt from an unfamiliar device or browser — one that is not already associated with your account. When this happens, a short numeric code is sent to your registered Philippine mobile number via SMS. You must enter this code within its validity window to complete the login.
This protects your account even in situations where someone else may have obtained your password — without access to your physical phone and its SMS inbox, they still cannot log in. Never share your OTP with anyone. p987 staff will never ask you for an OTP over any communication channel.
If you notice any activity on your p987 account that you did not initiate — an unfamiliar login location, a transaction you do not recognise, or a change to your account details that you did not make — take these steps immediately:
Include as much detail as possible — the date and time of the suspicious activity, the amounts involved if any, and any other relevant context. Acting quickly limits the potential impact of a compromised account.
Yes. All data transmitted between your device and p987 servers is protected by SSL (Secure Sockets Layer) encryption. This applies whether you are on mobile data, home Wi-Fi, or broadband — your login credentials, personal details, and transaction data are encrypted in transit and cannot be read by third parties intercepting the connection.
p987's data handling practices are detailed in the Privacy Policy. p987 does not sell or share your personal information with third parties for marketing purposes. Payment information submitted during deposits is processed through the relevant local payment provider and is not stored in full on p987's systems.
A few practical habits go a long way in keeping your account protected:
Player protection tools, the 21+ age requirement, and how to manage your gaming safely.
p987 provides several tools that every player can access directly from their account settings — no support ticket is needed to activate them:
For more detail, visit the Responsible Gaming page.
The minimum age to open an account and play on p987 is 21 years old. This requirement applies to all players regardless of the type of game — sports betting, live casino, slots, or any other feature on the platform.
Age is verified as part of the KYC process using a valid Philippine government-issued ID. Accounts found to belong to players under 21 will be closed and any associated balance handled in accordance with p987's Terms and Conditions. If you are a parent or guardian concerned about underage access, contact p987 support immediately.
No. Gaming on p987 — including sports betting, live casino, and slots — involves genuine financial risk, and no outcome is ever guaranteed. All casino games operate with a statistical house edge over time, and sports betting outcomes depend on unpredictable real-world events.
The healthy and realistic approach is to treat gaming as a form of entertainment that you budget for — like any leisure activity — rather than as a source of income. Never chase losses by betting more to recover what you've spent, and never use money set aside for rent, food, or family needs for gaming. If you are finding it difficult to keep gaming within these limits, activate the tools available in your account or visit the Responsible Gaming page for guidance.
Log in to your p987 account and go to Account Settings. Look for the Responsible Gaming or Player Protection section. From there, select the self-exclusion option, choose the duration, and confirm with your OTP. Self-exclusion takes effect immediately once confirmed.
During self-exclusion, gaming and betting features are disabled on your account. Your balance remains accessible for withdrawal. If you are unable to access your account to activate self-exclusion and need immediate help, contact p987 support at the email in the footer of this page and reference "Self-Exclusion Request" in your message.
This FAQ is updated regularly. For the most current policies on deposits, withdrawals, and game rules, always refer to the Terms & Conditions as the authoritative reference.
If the FAQ did not fully answer what you are looking for, the p987 support team is available by email. Write to us with your question, your registered account name, and as much detail as you can — we will get back to you as soon as possible.
Do not include your password or full ID number in your email. For urgent account security issues, reference "Urgent – Account Security" in your subject line.
Sports betting on PBA and international events, live casino tables open around the clock, and a full slots library — all in one account, all in PHP, secured with SSL and OTP. Open to Filipino players aged 21 and above.
Strictly for adults aged 21 and above residing in the Philippines. Gaming involves financial risk. No outcome is ever guaranteed.